Last updated: October 21, 2026
Overview
Our products are personal-care items used on intimate areas of the body. For hygiene reasons we don’t accept returns or exchanges once an order has shipped, opened or not, unless it arrived damaged or isn’t what you ordered. If it doesn’t work, we look at each case individually (see below).
Cancelling an order
You can cancel any order for a full refund until a tracking number has been created for it. Email us at support@halodyx.com with your order number. Once a tracking number exists, the order can no longer be cancelled.
Pre-orders
- You’re charged when you place a pre-order.
- You can cancel a pre-order for a full refund at any time until a tracking number has been created for it.
- If we can’t ship by the date we gave you, we’ll email you before that date with a new date. You can then cancel for a full refund, or keep your order. If the delay is longer than we first told you, we’ll ask again, and we won’t keep your money without your OK.
- Refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Damaged or wrong items
If your order arrives damaged or isn’t what you ordered, email us at support@halodyx.com within 7 days of delivery. We’ll send a replacement or give you a full refund. We may ask you to send the item back first, at our cost.
Items that don’t work
If your item doesn’t work, email us at support@halodyx.com within 7 days of delivery. We review each case individually and decide whether to replace the item, refund it, or help you get it working. A replacement or refund is not guaranteed. We may ask you to send the item back first, at our cost.
What to include in your email
- Your order number
- A description of the problem
- Photos of the product, and photos of the shipping box it arrived in
Refused deliveries
If you refuse a delivery, or it is returned to us because it couldn’t be delivered to the address you gave us, we do not refund the order.
After it ships
Apart from the cases above, once an order has a tracking number it can’t be cancelled, returned or refunded.
Contact us
Questions about this policy? Email support@halodyx.com before you order.